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Our Policies


i) Product(s): All goods and services offered by Seller to Buyer

ii) Seller: The company Synca (a division of Synca Direct Inc.) and/or any legal mandated person to act on behalf of Synca
iii) Buyer: Any person interested in buying goods and/or services from Seller.


Shipping dates are approximate and are based upon prompt receipt of all necessary information. Seller assumes no obligation or liability whatsoever for any delay in delivery due to causes beyond its reasonable control, or due to acts of the Buyer.

Property of the purchased goods

Seller remains owner of the purchased Product until Seller receives final payment from Buyer.

Satisfaction guarantee

We don’t believe that you can really determine if you like using a product unless you have tried it in your practice. Therefore, most dental materials are covered by a 30 day satisfaction guarantee. If you’re not happy with it, we take it back with no cost to you. Before ordering, ask it the policy applies to you particular purchase. For returns, you must call Synca to obtain a “Return Merchandise Authorization” number.

Returns and Defective Products

Dental materials in unopened packages may be returned without a restocking fee up to 2 months from the date of purchase. Between 2 and 4 months, a 25% restocking fee will apply. Dental materials are not returnable after 4 months from purchase. If a dental material is defective and has not reached its expiry date, Synca will replace the material free of charge. Call Synca to obtain a “Return Merchandise Authorization” number.

Lot Number

For implanted devices, it is recommended to register the lot number in the patient’s chart.

Limitation of liability

Except where prohibited by law, Synca Direct Inc. will not be liable for any loss or damage arising from this product, whether direct, indirect, special, incidental or consequential, regardless of the theory asserted, including warranty, contract, negligence, or strict liability.

The information provided for all products is based on comprehensive research and experience in application technology. Results are furnished to the best of our  knowledge, subject to technical changes within the framework of product  development. However, users must comply with and consider all recommendations and information in connection with any use.